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Returns, Exchange and Warranty

Returns, Exchange, and Warranty

At Salman Stores, we want you to shop with confidence. Here's everything you need to know about our Returns, Exchange, and Warranty policies:

Returns and Exchange

For all returnable products, please ensure the following conditions are met:

The product is unused and in its original unbroken packaging. The product includes all tags. For electronics, open products will be accepted if they are different from the description or picture displayed.

You have the right to return, replace, or exchange products under the following circumstances:

You received a wrong product. You received a product that is not as described on our website. You received a damaged product.

Please note that certain products are non-returnable, including:

Products that have been used or damaged by you. Consumable products that have been used or installed. Products with tampered or missing serial numbers. Jewelry.

To arrange a return, replacement, or exchange, please contact us via email or by calling our customer service center.

Refund Policy

For delivered products:

If the product is faulty or not as described, we will refund the product amount. If the reason for return is due to an error on our side, such as pricing or description errors, we will refund the product amount excluding the original shipping fees. For products not delivered, you will receive a full refund.

Refund Timescale Your refund will be initiated once the product is received back in our customer fulfillment center and inspected by our team. Please note that refunds may take time to process.


For products returned within 3 days:

Products returned as dead on arrival or not functioning as per operational manual will be exchanged or refunded after testing. For major home appliances and audio/video products, exchange or refund will be done after approval from the authorized service center.

For products beyond 3 days:

Manufacturer's warranty applies, if any.

Warranty Exclusions

Warranty is not applicable for certain products, as mentioned in the product description. Items bought on Salman Stores are under a one-year warranty unless specified otherwise. Products with scratches, damage due to misuse, or malfunction due to wrong voltage connection are not eligible for return.

Peace of Mind Guarantee If you're unsatisfied with a purchase after the return timeframe, contact us, and we'll try to assist you. Returns beyond the specified timeframe may be subject to a deduction from the total price.

Hygiene and Personal Care Items

Exchange of jewelry and personal care items is not possible due to hygienic reasons.

At Salman Stores, your satisfaction is our priority. Shop confidently knowing that we're here to help with any concerns or issues you may have.