Salman Stores

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Frequently Asked Questions

Here are answers to some commonly asked questions:

1. How long does it take for order delivery within Oman?

We strive to offer same-day delivery within Oman, typically within 4 hours of order placement. However, delivery times may vary depending on factors such as delivery issues or product availability.

2. What are the shipping charges for delivery within Oman?

Shipping charges vary based on the category of products and also on the area. Our Delivery charge within the Area range is 1.5 OMR.

3. Do you deliver products outside Oman?

No, currently we only deliver within Muscat.

4. Do you deliver anywhere in Oman?

No, delivery areas are limited to city limits only.

5. What are the Payment Options available for placing an order?

We offer the following payment options:

Pay Now – Debit/Credit Card Payment.

6. What are the Delivery Options available at the time of placing an order?

We offer Home Delivery and Store Pickup options. Certain products are not available for Store Pickup, such as Refrigerators, Televisions, Washing Machines, Air Conditioners, Dishwashers, Cooking Range, and other Large Appliances.

7. Are products purchased on Salman Stores covered under warranty?

Except for Linen, Cosmetics, and personal care items, all products are covered under standard product warranty as mentioned in the Warranty Terms & Conditions.

8. What is the return policy for products purchased on Salman Stores?

We have a standard 14-day return policy. Conditions apply, and certain items such as Cosmetics, Personal care, and Linen products are non-returnable due to hygiene reasons.

9. Can I change my delivery address after placing the order?

Yes the address can be changed by calling our contact support number.

10. Is the payment made on Salman Stores safe and secure?

Yes, we adhere to the highest standards of payment security. Our Payment Gateway is 3D secured and is Visa verified and MasterCard secured. Your card details are not stored on our website.

11. How long does it take to deliver the goods?

Under normal circumstances, we aim to deliver goods within 4 hours of order placement. However, there may be unforeseen delays depending on delivery issues or product availability.

12. Does Salman Stores sell original products?

Yes, all goods sold by Salman Stores are original and sourced from verified suppliers. We do not sell any counterfeit products, and most of our items come with a 1-year warranty.